Ordering Your Soap
Feel free to use the shopping cart system on our website. If you would like to talk to either Sarah or Susan, please call 0211791242 and we will endevour to answer your query.
Be Natural ships same day on orders placed before 2pm Monday to Thursday. All order received after 2pm Thursday – Sunday will be shipped Monday morning. The Be Natural office is closed on Fridays.
All prices are shown in New Zealand dollars, they are current and are including GST. We reserve the right to change prices at any time. We accept payment by:
> Direct credit into our account (internet banking), bank deposit, through our shopping cart.
> Credit Card – We use Paypal for all credit card payments. Paypal keep all of your details secure and we at no stage will have access to them.
Shipping within New Zealand, excluding rural is $6. Orders $100 and over get free shipping NZ wide! There is a standard rural charge for all purchases.
If for any reason an item you have ordered is temporarily out of stock we will contact you with an expected delivery date or offer you a refund. Delivery is by Fastway Couriers and usually arrives overnight.
If you are not satisfied in any way with your product, you may return it (freight at your expense) within 30 days for a refund or exchange.If you have used the soap, and you are not satisfied, please just tell us why and we will process a refund if we deem it reasonable. You do not need to send back your used soap.
If the soap damaged in the post, please let us know as soon as possible. We will refund or exchange any faulty product at our expense.
Please email prior to returning any item to discuss refund or exchange options.
All information that is collected from the online store order forms is stored in our secure customer database which is used solely by ourselves and is not sold or distributed to third parties. We reserve the right to use you contact information to offer you future product promotions.